Job Category: Product Manager
Job Type: Remote Full time
Job Location: Remote
Experience: At least 7 years
Are you an experienced Product Manager who can transform customer needs into successful digital products while leading cross-functional teams? If you’re passionate about product strategy, innovation, and delivering exceptional customer experiences, we’d love to hear from you.
Key Responsibilities
• Define product vision, strategy, and roadmap aligned with business goals.
• Identify customer pain points and drive product innovation.
• Develop pricing, positioning, and go-to-market strategies.
• Translate business requirements into user stories, wireframes, and prototypes.
• Prioritize product features based on customer and business value.
• Own client relationships and serve as the primary point of contact for service delivery.
• Monitor SLA performance and drive continuous service improvements.
• Prepare and present monthly service reports, performance metrics, and improvement plans.
• Coordinate stakeholder communication, escalations, and cross-functional collaboration.
• Analyze market trends, competitor activity, and product performance to guide strategic decisions.
• Identify customer pain points and drive product innovation.
• Develop pricing, positioning, and go-to-market strategies.
• Translate business requirements into user stories, wireframes, and prototypes.
• Prioritize product features based on customer and business value.
• Own client relationships and serve as the primary point of contact for service delivery.
• Monitor SLA performance and drive continuous service improvements.
• Prepare and present monthly service reports, performance metrics, and improvement plans.
• Coordinate stakeholder communication, escalations, and cross-functional collaboration.
• Analyze market trends, competitor activity, and product performance to guide strategic decisions.
Requirements
• 6+ years of Product Management experience.
• Strong understanding of Product Strategy, Product Lifecycle, and Agile methodologies.
• Experience in service delivery, account management, or client-facing software support environments.
• Working knowledge of ITIL and SLA governance frameworks.
• Experience presenting reports and communicating with executive-level stakeholders.
• Strong problem-solving, leadership, and escalation management skills.
• Experience with cyber incident response or disaster recovery planning is a strong advantage.
• Strong understanding of Product Strategy, Product Lifecycle, and Agile methodologies.
• Experience in service delivery, account management, or client-facing software support environments.
• Working knowledge of ITIL and SLA governance frameworks.
• Experience presenting reports and communicating with executive-level stakeholders.
• Strong problem-solving, leadership, and escalation management skills.
• Experience with cyber incident response or disaster recovery planning is a strong advantage.
Preferred Skills
• Product Strategy & Roadmapping
• Agile / Scrum Methodologies
• Stakeholder Management
• Service Delivery & Client Success
• ITIL & SLA Governance
• Product Analytics & Market Research
• Wireframing & Prototyping
• Agile / Scrum Methodologies
• Stakeholder Management
• Service Delivery & Client Success
• ITIL & SLA Governance
• Product Analytics & Market Research
• Wireframing & Prototyping
English Communication
Excellent spoken and written English is mandatory.
This position requires daily communication with international clients and stakeholders. Please do not apply if you are not confident communicating professionally in English.
Compensation & Benefits
Send your updated CV to: arafatrns@rnscareers.com
Subject Line: Senior Lead Product Manager